Monthly Archives: December 2024

Leading facilities management organisation, Coat Facilities Group Limited, is launching an ongoing recruitment drive for various engineers to support its focus on delivering direct labour to clients.

The business currently delivers 90 per cent of its services using its own multi-skilled engineers, and is seeking additional engineers across the UK to help it reach 100 per cent amid increasing demand.

The business is seeking expertise across building management systems, gas, electric, air conditioning and refrigeration, fire and security, plumbing, and multi-skilled fabric engineers. 

Coat Facilities Group Limited is the parent company of facilities management firm Diamond Facilities Support, drainage business Jet Through, roofing firm Nationwide Roofing Repairs, cleaning business Nationwide Property Clean and Sanctuary Fire & Security.

Adam Atkins, Group Chief Executive at Coat Facilities Group Limited, said: “We are on a mission to become the UK’s leading facilities management provider that is using direct labour – and with that comes a commitment to looking after our people both in terms of developing their skillsets on exciting projects, whilst offering competitive pay.

“As a business we value innovation and growth, and we are looking for ambitious people who embody these values as we look to meet increasing demand from clients who are seeking consistent levels of customer service.”

Interested candidates are encouraged to share their CV via https://www.diamond-fs.com/careers-at-diamond/

Diamond Facilities Support and its parent company Coat Facilities Group Limited have been named in the UK Fast Growth Index for 2024.

It means the businesses are also included in the top 50 fastest growing businesses in the Midlands, and will be ranked among the top 350 fastest growing businesses nationally – a significant achievement out of over 5.6 million businesses nationwide.

The UK Fast Growth Index identifies the fastest-growing businesses in seven nations and

regions, highlighting their exceptional contributions to the UK economy.

The recognition comes at a time when Group annual revenues have increased on average 27 per cent every year since 2020, with the workforce now 200-strong. 

Adam Atkins, Group Chief Executive at Coat Facilities Group Limited, said: “We are thrilled to be recognised as one of the fastest-growing businesses in Midlands. 

“This acknowledgment is a testament to the hard work and dedication of our entire team, and we are excited to continue our journey of growth and innovation.” 

Professor Dylan Jones-Evans, the founder of the UK Fast Growth Index, added:

“The businesses listed in this year’s UK Fast Growth Index represent the best of British

entrepreneurship. Their collective contributions are driving significant economic growth, creating

jobs, and shaping the future of the UK economy.”

A fast-growing facilities management firm has strengthened its presence in Scotland with a flurry of new contract wins as it aims to banish the industry’s sub-contracting model.

Diamond Facilities Support has landed agreements to service the Scottish-based properties of nursery chain Busy Bees, waste management firm Biffa, and gym company Pure Gym– which between them make up an additional 90 Scottish sites – generating in excess of c.£1.5m worth of additional annual turnover from north of the border.

The firm’s ability to provide a consistent level of service from its own in-house and multi-skilled engineers for 90 per cent of its services is behind the success, say company bosses, as organisations – especially in Scotland – struggle to find consistent service levels for the maintenance of their sites from sub-contractors.

Diamond Facilities Support is part of parent company Coat Facilities Group Limited, which has an annual turnover of £16 million and a 200-strong workforce. 

Coat Facilities Group was launched in January 2024 by the co-founders of Diamond Facilities Support – Adam Atkins and Helen Cooper – to enable the duo to purchase a 100 per cent shareholding in Diamond ten years on from starting the business together from scratch.

Coat Facilities Group also owns drainage business Jet Through, roofing firm Nationwide Roofing Repairs, cleaning business Nationwide Property Clean and Sanctuary Fire & Security. 

Adam Atkins, Group Chief Executive at Coat Facilities Group Limited, said: “We know from talking to many Scottish businesses that they have traditionally had to rely on engineers from different third-party companies for emergency responses and scheduled maintenance, which only breeds unreliability and inconsistency, and our ability to tear up this rule book by offering a complete in-house offering is helping to drive our growth.

“This inconsistency of service tends to happen in more rural locations where there is a smaller talent pool of tradespeople, but through our commitment to career development and competitive pay, we are helping to overcome this.

“Our direct labour approach has also been bolstered by a recent £150,000 investment in our own flexible web portal management system that is compatible with any other computer aided Facilities Management system, enabling our engineers to provide real-time updates to clients to enhance our customer reviews even further.

“Landing contracts for regional arms of major brands such as Busy Bees, Biffa, and Pure Gym complement others we work for in Scotland such as Nationwide Platforms, Gusto, Cote, Menzies, We Are With You, We Buy Any Car, Buzz Bingo, Randstad, DPD and Air Hop. 

“This growth vindicates our decision to focus on offering a direct labour approach – and working with big name brands provides a solid launchpad for us to grow even further in the future and improve.”

A new parent company called Coat Facilities Group Limited has been formed as part of the evolution of Diamond Facilities Support and its increased focus on offering direct labour.

Diamond Facilities Support was initially co-founded by Adam Atkins and Helen Cooper in 2010 who had organically grown the firm’s turnover to £16 million and 200 staff over a 14-year period, before eventually creating parent company Coat Facilities Group Limited in January 2024 to allow them to purchase a 100 per cent shareholding in Diamond Facilities Support.

Other businesses created by Adam and Helen alongside Diamond in recent years also make up Coat Facilities Group Limited, and include drainage business Jet Through, roofing firm Nationwide Roofing Repairs, cleaning business Nationwide Property Clean and Sanctuary Fire & Security. 

Adam Atkins, Group Chief Executive at Coat Facilities Group Limited, said: “As a group of businesses our unique selling point is being able to offer a consistently high level of service due to our joined-up, in-house capabilities – and the creation of Coat Facilities Group Limited symbolises this.

“The Coat Facilities Group website – www.coatfacilitiesgroup.com – also has a key role to play in demonstrating to clients the broad range of services we can offer across reactive and scheduled maintenance, through to roofing, fire and security, and cleaning.

“As a business we are on a long-term journey of growth, with ambitions to hit £30 million turnover by 2027.”

A fast-growing facilities management firm has landed recognition for its ongoing expansion as it aims to become the UK’s leading FM Group providing direct labour amid ongoing investment.

Diamond Facilities Support and its parent company Coat Facilities Group – which are headquartered at Birmingham Business Park in the Midlands – have been named in the UK Fast Growth Index for 2024 and are included in the top 50 fastest growing businesses in the Midlands, and will be ranked among the top 350 fastest growing businesses nationally – a significant achievement out of over 5.6 million businesses nationwide.

Annual revenues have increased on average 27 per cent every year since 2020 for the £16 million turnover FM group, and they have also grown their 200-strong workforce by a similar amount.

More than £150,000 has been invested in Diamond’s internally-developed IT management system that allows the Group’s own engineers to provide real-time updates on any client’s own computer aided facility management system.

Around £20,000 has also been invested in new branding for around 80 of Diamond’s vans across the UK, as well as its digital channels to drive home their direct labour approach.

There are also plans to recruit at least an extra 15 engineers before the end of the year as it bids to become the leading FM business using its own people to carry out all of its tasks for clients.

Around 90 per cent of the Group’s services are now delivered in-house, as the Group looks to hit £30 million of annual turnover by 2027.

Coat Facilities Group Limited – the parent company created by co-founders Adam Atkins and Helen Cooper to purchase a 100 per cent share in Diamond Facilities Support in January – also owns 100 per cent of drainage business Jet Through, roofing firm Nationwide Roofing Repairs, cleaning business Nationwide Property Clean and Sanctuary Fire & Security, and FM specialist product supply brand Purcho. 

Adam Atkins, Group Chief Executive at Coat Facilities Group Limited, said: “The FM industry’s achilles heel has always centred around not being able to provide a consistent, in-house service to clients with an ability for great updates – and our overarching aim is to overcome this.

“We’ve been making great strides in changing this over a number of years – as our growth and the development of the Group has been totally organic, and down to our dedication to providing services through direct labour and operating with our own in-house web portal management system. 

“Having our own in-house system has become more and more important as the use of client portals, client engineer apps and real-time client updates have started to make a real difference to customer satisfaction and the volume of work received as a contractor,

“The fact that our in-house web portal management system can link quickly and efficiently with any other computer aided facility management system due to us being in complete control of the software is unique to Diamond, and enables us to maximise the advantages of providing direct labour and real-time updates.

“Currently more than 50 per cent of our referrals come from a positive experience a customer has received from one of our people, and our latest investments will enable us to grow this number even further.

“We want to get to a point where 100 per cent of our services are offered through direct labour, and with the birth of Coat Facilities Group Limited earlier this year, we are making gradual steps to making this a reality with investment in our people, additional recruitment and with our in-house software.

“To mark the birth of Coat Facilities Group Limited, a drive to bring all of our service lines under one roof and our vision to be the UK’s leading direct labour FM Group, we have also refreshed the Diamond Facilities Support branding and have incorporated the strap line ‘brilliance through direct labour’ on our digital, web, social media and van livery to reflect our strong presence in the industry and what makes us unique.”