Monthly Archives: March 2024

Diamond Facilities Support is gearing up to unlock further growth in the South West with new appointments following a bumper year in the region.

Diamond, which has an annual turnover of £15m, has recruited five field-based engineers in the South West in the past year – and is planning to recruit a further five more this year – to meet rising demand from hospitality, retail, medical and logistic businesses with multiple sites across the area – ranging from Land’s End to Bristol.

Last year marked the third consecutive year of growth in the South West as the number of jobs the firm was called out to increased by around 15 per cent year-on-year – which is being driven by Diamond’s multi-skilled engineers in the region providing an alternative to the sub-contract model many of Diamond’s competitors use, according to the firm’s chief executive Adam Atkins.

He said: “Businesses in the South West using national facilities management companies have traditionally had to rely on engineers from different third-party companies for emergency responses and scheduled maintenance, which only breeds unreliability and inconsistency, and our ability to tear up this rule book by offering a complete in-house offering is helping to drive our growth in the region.

“Historically FM firms that cover the South West have struggled to recruit enough suitable, multi-skilled candidates, which has contributed to this long running problem, however, our company’s nationwide growth has been built on recruiting, training and developing our own engineers – which is what we are now doing in this region.

“We had a great year last year by recruiting an additional five of our own engineers who are now actively operating as part of an eight-person team throughout the South West, from Land’s End right through to Bristol – and we are now on the search for even more this year.

“The majority of our client demand in the South West stems from emergency call-outs, compliance and project works across plumbing, gas, roofing, air conditioning and building fabric – and to be able to provide this variety of skillsets all under one roof is really helping to set us apart.

“We have built up strong working relationships with some big names in the area, including Youngs Breweries, Alliance Medical and HFT to name a few, all of which are crucial in helping us to drive further growth via referrals.”

One of the UK’s leading facilities management firms has launched a new department and expanded its team to meet rising client demand and aid its ambitious growth plans.

Diamond Facilities Support, which is headquartered at Birmingham Business Park, has launched a Major Works Team to complement its existing Minor Works Team.

The Major Works Team, which will be led by Barry Leonard, will focus on landing and managing cross-sector Facilities Management projects worth up to £500,000.

The Minor Works team, overseen by Rebecca Harris, manages projects up to the value of £50,000. 

There will be a 15-strong workforce working across both teams, where the projects will range from roofing and groundworks, through to plumbing, electrical, drainage, plastering and decorating.

It comes as Diamond Facilities Support has welcomed its next intake of ten engineers which will help the business to meet rising demand across all elements of its service provision including for project work, which is already generating more than £350,000 worth of monthly fee income for the business.

This takes Diamond Facilities Support Group’s total workforce to 190 as the business looks to beat last year’s £15m annual turnover.

Adam Atkins, chief executive at Diamond Facilities Support, said: “The consistent results from our direct labour model approach has helped us to build trust and forge longstanding relationships with some of the biggest brands in the UK – to the point where our briefs with existing clients are expanding, alongside securing referrals.

“Demand has now reached a level where we now need dedicated teams to support minor and major commercial projects alongside the regular scheduled FM work that we offer to clients.

“Whether it is upgrading utilities across an organisation’s group of sites, or re-plastering a hole in a ceiling, we now have teams dedicated to carrying out these types of works to ensure we maintain an efficient service that will enable us to continue to grow.

“As a business we are also passionate about bringing through the next generation of FM talent to work alongside experienced engineers in an environment where there is career progression for everyone, and our latest intake of engineers typifies this.”